FAQs

RETURNS

How do I make a return?

To make a return, please log into your Aria x Mode account within 7 days of receiving your order to initiate a return authorization number.  Or contact us:  hello@ariaxmode.com

 

Has my return been delivered and when will I receive my refund?

You will receive an email confirmation once your return has arrived at our warehouse.  Please allow up to 7 days for your return to be processed and a refund issued to your original form of payment, minus the original shipping charges.

 

The item I want to purchase is final sale. Can this be returned or exchanged?

Final sale items are not eligible for a return or exchange.

 

Do you provide return shipping labels?

We do not provide prepaid return shipping labels at this time.  Please make sure to send the return package pre-paid and insured to the address provided with the RA #.

SHIPPING

Where do you ship from?

All orders are shipped from Seattle/Bellevue/Newcastle, WA.

 

Do you ship to PO boxes?

We do not deliver to P.O. boxes.  

 

What happens when the shipping company loses or damages my package?

Customers are encouraged to follow our shipping guideline to help ensure the proper delivery of packages. While we will assist in filing a claim with the shipping company for any lost or damaged packages, the replacement of the item or a refund will be case dependent on the resolution with the shipping company.

 

I keep missing the delivery of my package. Can you waive the signature on my order after it is shipped?

A direct signature requirement cannot be removed from your package once in transit.  The shipping company will make 3 delivery attempts; please contact the shipping company to have your package held at your nearest shipping facility for pickup, free of charge.

 

Can I provide special delivery instructions for the shipping company?

Unfortunately, the shipping company does not take into account any special delivery instructions.

 

Can I waive the signature upon delivery if I am paying with PayPal?

All PayPal orders require a direct signature upon delivery.

 

 

(International Orders):  How much will I be charged for duties and taxes? How will I pay for duties and taxes?

Duties & taxes are set by the customs authorities of the destination country. The shipping company will contact you directly requesting payment upon your order's arrival through customs.

 

Can you ship my international order Delivery Duty Paid?

At this time all international orders are shipped Delivery Duty Unpaid.

 

How long will international shipping take?

FedEx International Priority service takes 3 to 5 business days from the date dispatched.

ORDERS

Can I cancel or make changes to my order once it has been placed?

We are unable to make changes or cancel your order once it has been shipped.

 

How long will it take for my order to be processed and shipped?

Once your order has been placed, please allow up to 2 business days for our warehouse to process your order. You will receive an email confirmation with your tracking number upon shipment.

 

Can you ship two orders together?

Unfortunately, we are unable to combine orders.

 

Can you place items on hold for me to purchase at a later date?

We are unable to hold items for a later purchase date.

 

Can I use two different credit cards to place my order?

We are only able to accept one credit card as payment for each order.

 

Can I use an international billing address and US shipping address?

You may use an international billing address and a US shipping address or vice versa.

  

Do you accept international credit cards?

We accept Visa®, MasterCard®, and American Express®. Discover® and PayPal®

 

When will I be charged if I place a pre-order?

Your credit card will be charged for your pre-ordered item(s) at the time the order is placed.

SECURITY

Is it safe to use my credit card on your website?

Aria x Mode uses the latest version of SSL to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.

 

Do you save my credit card information?

For your protection and security, we do not save any credit card information.

 

I am unable to log into my account. How can I reset my password?

If you are having trouble logging into your account, contact hello@ariaxmode.com to reset your password.

 

How can I delete my account?

Please contact hello@ariaxmode.com to delete your account.

 

Is your merchandise authentic?

Our Aria x Mode collection is exclusive and only sold on ariaxmode.com website.   All pieces are authenticated with our designer labels and tags.

 

Accessories are directly from the designer(s).

 

How do I remove my email from your mailing list?

Please contact hello@ariaxmode.com if you no longer wish to receive our newsletter.

 

I am interested in working at Aria x Mode. How do I send my resume?

For job inquiries, please submit your resume to hello@ariaxmode.com.

 

Where is your office located?

Our designers are based out of New York City.  The company is based out of WA state.

 

The item I want is sold out, do you have a waitlist I can be put on?

All Aria x Mode styles are limited cut and exclusive designs.  Once the item has been sold out, the reorder is unlikely so we encourage you to take advantage and secure yours before we sell out.

 

What do I do if I have questions about a particular item?

We love to hear from you. 

For any questions, feel free to contact Customer Service at hello@ariaxmode.com